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Connecting a Zyxel router to a VPN

Bebra goes on a Zyxel Keenetic over PPTP if the router still has its original menu. Your Bebra dashboard gives you the server IP, login and password, and all three go on one tab of the web configurator. If your router’s menu looks different, find its row in the table.

Updated

Sticker and menuWhat to do
Zyxel Keenetic with a PPPoE/VPN tab under InternetPPTP, steps below
Keenetic or Netcraze with a model code from the app’s list, firmware 5.0 or laterThe Bebra app, see the Keenetic guide
Other connections under Internet, but the model code isn’t on the listAdd PPTP to the VPN connections block and enter the IP, login and password from your dashboard
Another Zyxel, without the Keenetic nameWe haven’t tested other Zyxel models. If yours has a PPTP or OpenVPN client, follow the manual setup

PPTP on a Zyxel Keenetic with the original menu

  1. Get a login from your dashboard

    Your Bebra dashboard has the server IP, login and password the Zyxel will ask for. Open Router → Other routers and click Get router settings to see them.

  2. Create a PPTP connection

    The web configurator is at 192.168.1.1 (or my.keenetic.net). Go to Internet → PPPoE/VPN, add a connection and choose PPTP as its type.

  3. Point it at Bebra

    Enter the server IP from your dashboard as the server address, then the username and password. Make this the connection used for internet access. Without this setting, no traffic goes through Bebra. Click Apply.

Why PPTP and not OpenVPN

The OpenVPN file from your Bebra dashboard leaves out the login and password, and Keenetic won’t import a file like that. The Bebra app only runs on models with a code from its list, and Zyxel-branded routers don’t have one. That leaves PPTP.

It’s the weaker protocol, and some providers block it. If the connection never comes up, install Bebra on your computer and phone instead.

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Zyxel questions

How do I switch to another country?

Open the PPTP connection on the PPPoE/VPN tab, replace the server address with the IP of a server in another country from your dashboard, and click Apply. The login and password work with every server on the list.

Why does my router carry two brands, Zyxel and Keenetic?

Keenetic was a Zyxel router line until it became a brand of its own in 2017. That’s why older models, such as the Zyxel Keenetic Omni or Viva, carry both names.